Questgroup Insurance Brokers Limited, was introduced to the market to address the void created by poor customer service in Kenya. After a thorough research conducted on service delivery and customer satisfaction on insurance products in Kenya, it was evident that we needed a solution. At an insurance penetration of 3% in Kenya and has been at 3% for the last four years, it was evident that education to the public was insufficient or incorrectly being delivered. Quest Group Insurance Limited was set up on the following Pillars.
Education, we vigorously educated the public on the importance of insurance. You will only procure the insurance you need and at the best price and cover in the industry.
Accountability, we ensure that the insurance companies pay your claim. We are for you (The client)
Efficiency, we deliver the insurance certificates to you and always available for you.